Our practice operates on two models.
The basic membership includes:
Upto 1 complimentary virtual health visit per month
Priority scheduling
Secure messaging access to our healthcare team
The plus membership includes:
Upto 3 complimentary virtual health visits per month
High priority scheduling
Secure messaging access to our healthcare team
The premium membership includes:
Upto 8 complimentary virtual health visits per month
Urgent priority scheduling
Secure messaging access to our healthcare team
You can cancel your membership from the billing portal on your own, at any time.
No future charges will be incurred upon cancellation.
If no services have been used (no onboarding calls, no appointments), membership will be 100% refunded for the month being requested.
If services have been used (onboarding calls, appointments), monthly membership cannot be refunded. You can cancel future payments on your own from the billing portal.
When trying to reinstate in the future, an onboarding will be required to understand the latest status and will not be provided free of charge.
If no services have been used (no onboarding calls, no appointments), annual membership will be refunded as follows.
100% refund if requested within 30 days of payment
75% refund if canceling within first quarter
50% refund if canceling within second quarter
25% refund if canceling within third quarter
No refund after 9 months of service
If services have been used (onboarding calls, appointments), annual will be refunded as follows.
25% refund if canceling within second quarter
No refund after 6 months of service
When trying to reinstate in the future, an onboarding will be required to understand the latest status and will not be provided free of charge.
Policy is subject to change with 30 days notice to all active members.
Contact us at virtusmedicus.com for questions related to refunds and returns.
Copyright © 2025 Virtus Medicus. All Rights Reserved.
